The integration and use of Information and Communications Technology (ICT) is seen as a promising approach for family support programmes.
Our team studied promising or successful programmes focused on family and parenting support, and found that, in some cases, ICT was used as a communication tool to overcome language challenges.
However, the team also found that it was an unused resource. It was still not seen as a success factor by all participants in the examined programmes, although implemented officially in the concept of two programmes.
Our team points to the potential benefits of strategic ICT use within the programmes. The implementation of ICT tools needs to be adapted to the needs of the providers and families and should be supported through the professional development of the staff.